Cable & Internet (623) 257-6800

***IMPORTANT PLEASE READ BELOW***

In order to better serve The Resort community and be as expeditious as possible we need to collect accurate information from YOU the resident. Before we talk about the needed information, let's go over how this program works. First, the park provides Internet and TV to you for FREE! That means you will not

receive a monthly invoice for park Internet or park TV.

The park does not have the expertise to deliver this service to your R.V. or home, and that is where Freedom Managed Services comes in. We are the team that will bring the service to your R.V. or home. This is NOT

free, we have skilled technicians who need to test line quality and signal strengths to bring to you the best possible service.

Our fee for this service is $125.00. This service fee includes the main living area TV and Internet connectivity for your wireless devices such as laptops, tablets and cell phones. You must have an approved cable modem to receive internet. If you do not have a modem, please see the office staff and they will give you a list of the approved modems for the system.

You may be asking why only the main TV. You may know we have recently taken over and the demand is so heavy right now we want to make sure we can get as many of you working as possible and as quickly as possible. Each install is different and we dont know how your home or RV is wired and to be fair to everyone, we do not have time to trace and track your wiring for each TV location. This may change as we get caught up with the demand. PLEASE BE PATIENT!

Now, let's get back to the information needed. It is imperative that we know if you are asking for new installation (Even if you have been here in the past) or need support because you have a problem with your TV or Internet.

This is how you will know:

1.) If you have not had service in the past 90 Days, it is a new installation.

2.) If you currently have TV and want to include Internet, it is a new installation.

3.) If you have TV service only and have trouble with signal, it is a trouble ticket call.

4.) If you have TV and Internet service and have lost internet connectivity or TV, it is a trouble ticket call.

Below you will have the option to choose new installation or trouble ticket. Please use the criteria above to determine your need. This will help us expedite the process. Thank you, and we look forward to working with you!

The FMS Team

New Installation? Click the house below!

1.) If you have not had service in the past 90 Days, it is a new installation.

2.) If you currently have TV and want to include Internet, it is a new installation.

Trouble Ticket? Click the ticket below!

1.) If you have TV service only and have trouble with signal, it is a trouble ticket call.

2.) If you have TV and Internet service and have lost internet connectivity or TV, it is a trouble ticket call.

RECOMMENDED DIGITAL CONVERTERS

Core Innovations CTCB105 Over the Air Digital TV Converter & DVR Box

***This is only necessary if you have an older TV without a built-in digital converter.***

RECOMMENDED MODEMS

FREQUENTLY ASKED QUESTIONS

What am I responsible for and what is the park responsible for?

Great question! Behind your place you have a grey post. Everything from the grey post to your home is your responsibility. Everything from the grey post back to the pedestal is the parks responsibility.

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