Great question! Behind your place you have a grey post. Everything from the grey post to your home is your responsibility. Everything from the grey post back to the pedestal is the parks responsibility.

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Fill out the form by clicking here or call us at (623) 257-6800

Answer:

Modem: Connects your home to the internet.   

Router: Connects multiple devices within your home. Routes your requested internet data between your computer devices such as phones, computers and tablets and the modem. 

We recommend the Arris SBG10, an all-in-one modem with built-in Wi-Fi and router. You can usually find them at Walmart, Best Buy and Amazon.

1.) Check Physical Connections. Ensure all cables are securely connected to the modem and router. 
2.) Reboot Modem
 - If you have an all-in-one modem, unplug it for 30 seconds and then plug it back in.   
- If you have separate modem and router devices, unplug both the modem and router, and then plug them back in.  

3.) Verify Modem Lights   
- Check the lights on your modem after plugging it back in. Ensure the lights indicate a proper connection (usually solid lights for power, internet, and Wi-Fi (flickering)).  

4. )Test Different Devices    - See if the issue affects all devices or just one. If only one device is affected, the problem might be with that device. 

Please note that there may be a fee associated with every support ticket. If the technician determines that the issue originates from the post to your home or RV, there will be a charge. The exact charge will be provided after the technician's assessment. However, there is no charge for the initial visit and diagnosis.

The provider is Cox. Some apps or channels may require you to log in with your TV provider credentials to verify your subscription and grant access to their content. If you encounter this prompt, you will need to set up an individual account for that app because Park Cable and Internet are not billed monthly, so there are no individual accounts.

If your TV shows a "No Signal" message: 
1. Ensure the TV is set to the correct input/source. 
2. Check that all cables are securely connected. 

Try these steps:
 1.) Check Connections 
- Ensure all cables are securely connected. 

2.) Rescan for Channels   
- Go to the TV's menu.  
- Select settings or setup channels  
- Perform a channel scan.

Check if the TV or converter box are muted or the volume is turned down.   Ensure the audio cables are connected properly if you are using external speakers. Try switching to a different channel to see if the issue persists.

Replace the batteries in the remote control.   Make sure there are no obstructions between the remote and the converter box.

1) Unplug the cable box from the power source.  

2.)Wait for 30 seconds.  
Plug the converter box back in and allow it to reboot fully

Refer to your modem’s user manual to understand the meaning of the indicator lights.  A blinking or off light might indicate a connectivity issue or a service outage.  Reboot your modem to see if the lights return to normal.

Heavy network traffic during peak hours can affect your connection speed and stability.  Ensure your modem is positioned in a well-ventilated area to prevent overheating.

Place your modem and router in a central location away from obstructions.   Reduce interference from other wireless devices by changing the Wi-Fi channel on your router.   Upgrade to a modem and router with better range and capabilities if necessary. 

1.) Locate the reset button on the modem, usually found on the back.     

2.)Press and hold the reset button for about 10 seconds using a paperclip or similar object. 

3.)Release the button and wait for the modem to reboot and restore factory settings.   

Ensure your modem is placed in a well-ventilated area and not enclosed in a cabinet or confined space.   Keep the modem away from direct sunlight and other heat sources. If overheating persists, consider getting a cooling pad or replacing the modem.

Service calls often require a technician to travel to your location, which involves time, labor, and transportation costs. Also, any adjustments or repairs performed during the visit. The charge helps cover these expenses 

If the same issue recurs shortly after a service call, contact customer support. Many providers offer a grace period during which follow-up visits may be covered.